Customer terms of service

Updated August 25, 2025

Review section A20 carefully, as it contains provisions governing how to resolve disputes between you and Booking.com (the “arbitration agreement”). Among other things, section A20 includes an agreement to arbitrate that requires, with limited exceptions, that all disputes between you and us will be resolved by binding and final arbitration. Section A20 also contains a class action and jury trial waiver.

Unless you opt out of the agreement to arbitrate within 30 days: (1) you will only be permitted to pursue disputes or claims and seek relief against us through binding, final arbitration, with limited exceptions, and you waive your right to participate in a class action lawsuit or other representative proceeding or class-wide arbitration; and (2) you are waiving your right to pursue disputes or claims and seek relief in a court of law and to have a jury trial.

A. All Travel Experiences

A1. Definitions

1. Some words here have specific meanings, so be sure to refer to the Booking.com dictionary at the end of these Terms.

A2. About these terms

1. When you complete your booking, you accept these Terms and any other terms provided during the booking process. These Terms include an agreement to mandatory, binding individual arbitration, which means that you agree to submit most disputes related to our Platform, the use of the services on our Platform, or these Terms, to binding arbitration rather than proceeding in court. You may opt out of this arbitration agreement only by following the procedures in section A20. These Terms also include the waiving of any class action or jury trial.